Refund policy
Return & Refund Policy
We do not offer returns or refunds on any order, except in the following cases:
1. Wrong Product Delivered
If you receive a product different from what you ordered, you are eligible for a return and replacement.
2. Damaged Product
If you receive a damaged product, you are eligible for a return and replacement.
Mandatory Condition: Unboxing Video
An unedited, continuous unboxing video is compulsory to raise a claim for a wrong or damaged product. Claims without a valid unboxing video will not be accepted under any circumstances.
Important Note
Returns are accepted only when the error is from our end (wrong item shipped or product damaged during transit/handling). If the product delivered matches your order and is undamaged, no return, replacement, or refund will be provided.
Replacement Process
Once your return request is verified along with the unboxing video, we will ship a replacement piece of the same product. We do not offer monetary refunds — only replacements.
How to Raise a Claim
Please contact us at [jerseyflex69@gmail.com/9653127397] within [4-5 days] of delivery, along with your order number and the unboxing video, to initiate the return process.